Evaluating the Role of Technology in Implementing Total Quality Management in High Schools
Ngoc Son Pham 1 * , Nguyen Van Tam 2
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1 Faculty of Education, Hanoi Metropolitan University, Vietnam2 Department of Education and Training of Hai Ba Trung District, Vietnam* Corresponding Author

Abstract

The total quality management (TQM) is a management practice based on the idea of continuous quality improvement of an organization’s products and services, identifying and eliminating problems right from the root, with the participation of all members. For
an educational institution, TQM can improve the quality of education, help with the learning process, provide an atmosphere with less risk of inadequate decisions, and many more. In educational institutions, the implementation of TQM is the responsibility of process approach, management responsibility, customer focus, and continuous improvement. Specifically, digital infrastructure, digital technology, and digital capabilities affect TQM practices directly. This article provides a synthesis and analysis of findings from 51 international publications on the implementation of TQM in secondary schools. This study revealed that more than the commonly stated advantages, addressing the soft facets including student/stakeholder contentment, leadership, continuous enhancement of processes and systems, teacher coaching, and effective use of technology are critical elements for successful implementation of TQM. In addition to that educational managers have to make an espousal to TQM as an omnibus management philosophy, as a supportive culture and enabling the involvement of all stakeholders.

License

This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Article Type: Review

International Journal of Changes in Education, Volume 2, Issue 4, 2025, 230-237

https://doi.org/10.47852/bonviewIJCE52024288

Publication date: 24 Nov 2025

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Article Downloads: 4

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